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The Growing Divide in AI Adoption Across Job Levels and Generations
New research from a global employment platform has highlighted a significant gap in the use of artificial intelligence (AI) across different job levels and generations. The findings reveal that while many senior leaders are leveraging AI to boost productivity, entry-level employees are being left behind, creating an uneven playing field in the workplace.
According to the “Work that Works” report, nearly three-quarters (73%) of senior managers use AI on a monthly basis, compared to just 32% of entry-level staff. This disparity suggests that AI is not being evenly distributed or accessible to all employees, despite its potential to enhance efficiency and performance.
Interestingly, the report also found that millennials are the heaviest users of AI, surpassing Generation Z, which challenges the common perception that younger workers are leading the AI revolution. This generational divide further emphasizes the need for better strategies to ensure all employees can benefit from AI tools.
The Impact of Poor AI Implementation
The report highlights that poor implementation of AI in the workplace is linked to a significant drop in employee productivity. Employees who feel excluded from AI initiatives experience a 50% decline in their own productivity. Additionally, businesses with minimal or no AI adoption see their productivity halved. These findings underscore the importance of proper planning and execution when introducing AI technologies.
Small businesses are particularly vulnerable to this issue. The data shows that companies with fewer than 50 employees are half as likely to have implemented AI, even though technology is considered the top driver of productivity growth. Compared to larger firms, SMEs face several challenges:
- 28% less likely to invest in technology
- Nearly half as likely to prioritize technical knowledge in staff
- More likely to operate in “survival mode”
Without greater support, smaller businesses risk falling further behind in an increasingly competitive landscape.
Redefining the Role of AI in the Workplace
The research also helps to clarify the impact of AI on workers, challenging the notion that it is simply a shortcut. When employees regularly use AI tools, the results are overwhelmingly positive. For example, 40% of employees feel less overwhelmed, and 38% report improved quality of output. These figures suggest that AI is not replacing work but enhancing it.
Kevin Fitzgerald, UK Managing Director of Employment Hero, emphasized the need for a more inclusive approach to AI adoption. He stated, “AI is only delivering productivity gains for some, and that’s a huge problem.” He stressed that for technology to drive meaningful change, it must be accessible to everyone, requiring investments in training, support, and confidence-building.
Fitzgerald added, “We need a trickle-down, human-centered approach to AI adoption. One that starts with leadership, but quickly and intentionally reaches every corner of the business.”
Addressing the AI Advantage Gap
Closing the AI advantage gap is essential—not just for the success of individual companies, but for improving productivity across the UK economy. The report calls for a more strategic and equitable approach to AI implementation, ensuring that all employees, regardless of their position or generation, can benefit from these advancements.
By fostering a culture of inclusivity and providing the necessary resources, businesses can harness the full potential of AI to drive innovation, efficiency, and growth. As the digital landscape continues to evolve, it is crucial that no one is left behind in the race for technological progress.
